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REFUND AND CANCELLATION POLICY

This Refund and Cancellation Policy (“Policy”) governs all payments, cancellations, and refund requests for registrations made for the Eduverse Summit (the “Event”), organized by M Square Business Solutions Inc. (“Company,” “we,” “our,” or “us”).

By registering for or making any payment through the Website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Policy. If you do not agree, please refrain from completing a transaction or using any paid service on the Website.

1. Scope and Applicability

This Policy applies to all paid registrations, exhibitor packages, sponsorship fees, or other participation-related payments made directly to the Company for the Eduverse Summit or its officially hosted events and activities.

This Policy does notapply to:

  • Bookings made through third-party ticketing or travel partners;
  • Accommodation, travel, or visa service fees;
  • Payments made directly to accommodation, logistics, or service vendors; or
  • Fees paid to affiliated partners or co-hosted event organizers.

In such cases, the terms of the respective third-party provider shall govern the refund and cancellation process.

2. Eligibility for Refunds

We understand that plans can change, and we aim to be fair while maintaining the financial viability of the Event. Refund eligibility is determined based on the date the written cancellation request is received by the Company.

Refunds will be issued according to the schedule below:

a) Event Registration (Attendees and Delegates)

  • 91 days or more before the Event:Eligible for a 100% refund, subject to deduction of any applicable banking, transaction, or processing fees.
  • 46 to 90 days before the Event:Eligible for a 75% refund, subject to deduction of applicable banking or processing fees.
  • 15 to 45 days before the Event:Eligible for a 50% refund, subject to deduction of applicable banking or processing fees.
  • 0 to 14 days before the Event:No refund will be issued for cancellations made within 14 days of the Event start date.

Refunds will be processed to the original payment method used. All banking, payment gateway, or currency conversion charges are non-refundable.

b) Exhibitor and Sponsorship Packages

  • Sponsorship and exhibition fees are generally non-refundable once the participation agreement or invoice has been confirmed and booth or branding allocations have been made.
  • Partial refunds or credits may be considered only if the organizer cancels or materially alters the event in a manner that significantly affects the sponsor’s contracted rights.

c) Event Postponement or Cancellation by the Organizer

  • If the event is postponed, your booking will automatically be transferred to the rescheduled dates without additional cost.
  • If the event is cancelled in its entirety, participants will receive a full refund of the registration or sponsorship fee paid to the Company.

d) Technical or Duplicate Transactions

In case of duplicate payments or verified technical errors, a full refund will be processed after internal verification by the Company or/and its payment gateway partner; or/and

e) Personal Circumstances

Refunds will not be granted for personal reasons such as illness, family emergencies, scheduling conflicts, or change of mind outside the timelines stated above.

3. Transfer of Registration

If you are unable to attend the Event, you may transfer your registration to another individual by notifying us in writing at [email protected] at least 14 days before the Event.

Please include the full name, email address, and contact details of the substitute participant.

Transfers made less than 14 days before the Event will not be accepted.

4. Visa and Travel Issues

International attendees are advised to apply for visas well in advance.Refunds for visa denials will only be considered if:

  • The official denial notice is submitted at least 14 days before the Event; and
  • The application and documentation were genuine and submitted on time.

Refund requests due to visa denials received within 14 days of the Event or due to fraudulent submissionswill not be entertained. The Company is not responsible for losses arising from travel restrictions, visa delays, or flight cancellations.

5. Cancellation Requests

All cancellation or refund requests must be submitted in writing to [email protected] with the following details:

  • Full Name (as registered)
  • Email Address and Registration ID
  • Payment Transaction Reference
  • Reason for Cancellation

Requests will be acknowledged within 7 business days and processed in accordance with this Policy. Incomplete or unverifiable submissions may cause delays or rejection.

Cancellations made through social media, phone calls, or third-party channels will not be considered valid unless followed by a written email confirmation.

6. Refund Processing and Timelines

  • Approved refunds will be processed to the original mode of payment used (credit/debit card, bank transfer, or digital wallet)within 30 business days from the date of approval.
  • Delays arising from banking or intermediary processes are beyond our control, and the Company shall not be held responsible for such delays.
  • Administrative or transaction processing fees, including applicable taxes, may be deducted from the refund amount unless the refund is due to a proven technical or billing error caused by the Company.
  • Once a refund has been initiated, users will receive a confirmation email with transaction details and reference numbers for tracking. Users are advised to retain this information until the refund is credited successfully.
  • In the event of a dispute or chargeback initiated through the payment provider, the Company reserves the right to suspend related accounts or withhold services pending resolution. Duplicate claims may lead to rejection of future refund requests.

7. Non-Refundable Transactions and Exceptions

Non-Refundable Transactions: The following transactions shall be strictly non-refundable once payment has been successfully processed:

  • Registrations cancelled within 14 days of the Event start date;
  • No-shows or unused registrations;
  • Sponsorship or exhibitor payments once the Event branding, booth design, or promotional deliverables have commenced;
  • Promotional codes, discounted purchases, or group packages; or
  • Payments made to third-party vendors or partners.

8. Force Majeure

In the event of circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, acts of God, or civil disturbances, the Company reserves the right to:

  • Modify event format (e.g., shift to hybrid or virtual mode);
  • Reschedule dates; or
  • Cancel the event entirely if operation becomes impracticable.

In such cases: Refunds or credits will be issued in accordance with Section 2(c); and the Company shall not be liable for indirect losses such as airfare, lodging, or travel expenses.

9. Governing Law

This Policyshall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict-of-law rules. Any dispute, claim, or controversy arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in British Columbia, Canada, unless otherwise required by applicable local law.

10. Policy Modification

The Company reserves the right to amend or update this Policy at any time to reflect legal, commercial, or operational changes. The latest version will always be posted on www.eduversesummit.org with a revised “Last Updated” date. Continued use of the Website or participation in the event after such updates constitutes acceptance of the revised Policy.

11. No Warranty and Limitation of Liability

All event information, schedules, and deliverables are provided on an “as is” basis. The Company makes no warranties regarding uninterrupted operation, third-party services, or suitability for any particular purpose. To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, or incidental damages arising from: Event cancellation, postponement, or rescheduling; Use or inability to use the Website or event services; or Any third-party acts or omissions.

Your sole remedy for dissatisfaction with the event or Platform is limited to the specific refund or credit provided under this Policy.

12. Contact Information

For any refund, cancellation, or payment-related concerns, users may reach out to our designated support team:

M Square Business Solutions Inc.
Email: [email protected]
Address: 1631 Dickson Avenue, Suite 1100, Kelowna, British Columbia, Canada V1Y 0B5
Phone: +91-98723-70075